Refund policy

Returns & Refunds Policy

At MYKASE, we engineer our luggage to the highest standards. However, if you are not entirely satisfied with your purchase, we’re here to help make things right.

1. Return Window You have 30 days from the date of delivery to initiate a return for your MYKASE products.

2. Conditions for Returns To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the exact same condition that you received it.
• It must be returned in its original packaging with all tags attached.
• You must provide a receipt or proof of purchase (your order confirmation email or order number).

3. How to Initiate a Return To start a return, please email our support team at admin@mykasebags.com with your order number and the reason for your return. If your return is accepted, we will provide you with instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs Customers are responsible for paying their own shipping costs for returning an item, unless the item arrived damaged or incorrect. Shipping costs are non-refundable. We strongly recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.

5. Refunds Once your return is received and inspected at our facility, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original method of payment. Please allow 7 to 10 business days for your bank or credit card company to process and post the refund to your account.

6. Damages, Defects, and Warranty If your luggage arrives damaged, or if you received the wrong item, please contact us within 48 hours of delivery at admin@mykasebags.com with photos of the issue so we can resolve it immediately.

For structural damage or manufacturing defects that occur later during travel, your bag is covered under our comprehensive 3-Year Manufacturer Warranty.

7. Exchanges The fastest way to ensure you get the color or size you want is to return the item you have. Once the return is accepted and refunded, you can make a separate purchase for the new item.