MYKASE TRAVELER CARE
Concierge & Traveler Care
Engineered for the voyage, backed by lifetime devotion. Effortless returns, size exchanges, order tracking, and round-the-clock traveler assistance.
Returns & Exchanges
Test the luggage glide and packing layout in your home. 100% free doorstep reverse pickup nationwide. Rapid size swaps, color exchanges, or full refunds.
WhatsApp Concierge
Instant direct communication with our luggage specialists. Sizing advice, airline fit queries, dispatch updates, and express exchange initiation.
Real-Time Tracking
Follow your suitcase from our central manufacturing warehouse to your doorstep. Receive live SMS/WhatsApp milestone alerts and courier tracking links.
3-Year Warranty
Full factory coverage for 360° Hinomoto-style dual spinner wheels, multi-stage aluminum handles, and integrated TSA combination locks.
Zero-Friction Returns & Exchanges
Luggage should feel right before you ever step foot in an airport. Try the rolling glide on your floors, test your wardrobe capacity, and inspect the aerospace polypropylene shell. If it is not your perfect match, we collect it directly from your doorstep at zero cost.
100% Free Doorstep Pickup
We cover the full cost of reverse logistics across 19,000+ pin codes in India. Our courier partner collects the carton from your home.
Rapid Size & Color Swaps
Need a larger 65cm Check-In instead of 55cm Cabin? Prefer Oxford Navy to Miami Pink? Exchange pieces dispatch in 24h after pickup.
Full 100% Money-Back Refund
No hidden restocking fees or store credit lock-ins. Full refund returned directly to your original payment card, UPI, or bank account.
HOW YOUR RETURN OR EXCHANGE WORKS
Submit Request
Fill out the 60-second form below or ping our WhatsApp concierge with your Order ID.
Doorstep Pickup
Our courier picks up the boxed suitcase from your address within 24–48 business hours.
Swift Inspection
Our warehouse team confirms pristine condition within 24 hours of package arrival.
Instant Settlement
Your replacement unit is immediately dispatched, or your full refund is initiated to UPI/Bank.
What Is Eligible for Return & Exchange
- Tested Indoors: The suitcase has only been rolled on clean indoor floors (no gravel, asphalt, or tarmac abrasion on wheels).
- Original Packaging: Packed in original protective carton with brand hangtags, dust cover, and internal compartments intact.
- 10-Day Window: Initiated within 10 calendar days from the date of confirmed delivery.
- Transit Damage or Flaws: Any cosmetic transit scratch or hardware defect reported within 48 hours is granted instant VIP replacement.
Fast Packaging & Handover Tips
- Reset TSA Lock: Ensure the TSA combination is either set to default
0-0-0or noted in your return notes below. - Repack Securely: Slip the suitcase back into its plastic protective sleeve and slide into the original cardboard box.
- Courier Handover: The pickup agent will carry the reverse AWB shipping label; no printing is required on your end.
- Instant WhatsApp Speed: Need immediate pickup scheduling? Mention your Order ID to our WhatsApp concierge.
Self-Service Return & Exchange Request Portal
Submit your request below. Our logistics team will review and book reverse pickup within 24 business hours.
CLEAR ANSWERS
Customer Care & Policy FAQs
Everything you need to know about doorstep pick-ups, exchanges, refunds, and luggage maintenance.
How does the 10-Day Tarmac Test return policy work? +
We want you to be 100% satisfied with the aesthetics, capacity, and rolling ergonomics of your MYKASE luggage. You have 10 calendar days from the date of confirmed delivery to test the suitcase indoors. If you decide it's not the right piece for you, simply submit our online return request above or ping our WhatsApp concierge. We arrange a 100% free doorstep reverse pickup across India.
Are reverse pickups really 100% free? Are there any deduction fees? +
Yes, 100% free! Unlike other luggage retailers who deduct &rupee;500–&rupee;1,000 for bulk return freight, MYKASE provides completely free reverse pickup nationwide. There are zero handling fees or restocking deductions. You receive a 100% full refund of the amount you paid.
How long will it take for my refund to appear in my account? +
Once our courier delivers the returned suitcase back to our central warehouse, our quality control team inspects it within 24 hours. Once verified, your refund is credited immediately:
- Prepaid Orders (UPI / Cards / Net Banking): 24–48 business hours directly to the original payment source.
- Cash on Delivery (COD): Our team will request your bank account details or UPI VPA, and initiate an instant direct NEFT/UPI transfer within 24 hours of inspection.
Can I exchange my 55cm Cabin suitcase for a 65cm Medium Check-In? +
Absolutely! Sizing exchanges are seamless. Simply submit your exchange request specifying the new size and color you prefer. If upgrading to a larger size (e.g. Cabin → Medium), our concierge team will generate a secure payment link for the price difference. Your replacement suitcase will be dispatched via express courier as soon as the pickup is logged or verified.
Can I swap my suitcase for another color in the same collection? +
Yes. If you purchased Miami Pink and prefer Miami Navy, or Oxford Grey and prefer Oxford Navy, direct 1-to-1 color swaps within the same size tier incur zero extra charges and free doorstep exchange pickup.
How does the reverse pickup courier collection work? +
Once you submit your ticket, our logistics team books a pickup with Bluedart, Delhivery, or XpressBees. The courier will contact you within 24–48 business hours to collect the boxed suitcase. The delivery executive brings the pre-printed reverse shipping label with them, so you do not need to print anything.
What if my suitcase arrived with transit damage or a broken box? +
While transit damage is extremely rare due to our heavy-duty multi-wall protective cartons, we prioritize transit claims immediately. Please notify us within 48 hours of delivery by submitting the form above or sending photo/video proof directly to WhatsApp (+91 87671 60717). We arrange an immediate doorstep swap so you are never left without luggage for your travels.
How do I set or reset the integrated 3-digit TSA lock combination? +
All MYKASE luggage arrives preset with code 0-0-0. To set your personal code:
- Ensure the dials are aligned to current code (0-0-0).
- Locate the small reset pin button next to the dials and press it down with a pen tip until it audibly clicks.
- Turn the three dials to your desired 3-digit secret number (e.g. 7-8-9).
- Push the large slide release button. The reset pin will click back out, and your new code is locked in!
Note: The keyhole on the lock is strictly for TSA customs airport security officers; no master key is included in the box.
What does the MYKASE 3-Year Manufacturer Warranty cover? +
Our 3-Year Warranty covers functional defects in the high-stress mechanical components: 360° dual spinner wheel assemblies, multi-stage aluminum telescopic trolley handles, zipper tracks/pullers, and integrated TSA combination lock mechanisms. If any hardware fails under regular travel use, we ship genuine replacement assemblies directly to your address free of charge.