Customer Care

Customer Care

Welcome to MYKASEBAGS Customer Care. We're here to make your experience as smooth as your travels. Whether you have a question about your order, need help with a return, or want to know more about our warranty, we've got you covered.

📞 Contact Us

Our customer care team is available to assist you:

  • Email: admin@mykasebags.com
  • Phone: +91 8005581941
  • Hours: Monday – Saturday, 10:00 AM – 6:00 PM IST

🚚 Order Tracking

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also track your order by logging into your account on our website.

↩ī¸ Returns & Exchanges

We want you to love your MYKASEBAGS purchase. If you're not completely satisfied:

  • Returns are accepted within 7 days of delivery.
  • The product must be unused, in its original packaging, and with all tags intact.
  • To initiate a return, email us at admin@mykasebags.com with your order number and reason for return.

🛡ī¸ Warranty

All MYKASEBAGS trolley bags come with a 3-year manufacturer's warranty against defects in materials and workmanship:

  • Trolley & Frame: 3-year warranty
  • Zippers & Handles: 3-year warranty
  • Warranty does not cover damage due to misuse, airline handling, or normal wear and tear.

❓ Frequently Asked Questions

How do I place an order?

Browse our collection, select your preferred bag, choose the size and colour, and click 'Add to Cart'. Proceed to checkout to complete your purchase.

What payment methods do you accept?

We accept all major credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for eligible orders.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at admin@mykasebags.com.

Do you ship across India?

Yes! We deliver to all major cities and towns across India. Free shipping is available on orders above a certain value.

đŸ“Ļ Damaged or Defective Product?

If you received a damaged or defective product, please email us within 48 hours of delivery with photos of the damage and your order number. We'll resolve it promptly.